Support

Email us at [email protected] with the subject “Mundimi Support.” We reply within 24 business hours (Monday to Friday, 9:00 a.m. to 6:00 p.m., Mexico City time).

To help us assist you faster, tell us your device model, operating system version and what was happening when the issue occurred.

What ages is Mundimi for?
It’s designed for kids ages 3 to 5. The challenges build skills such as observing, comparing and thinking, from the simplest to the most complex.

Does my child need to know how to read?
No. Mundi, the guide character, explains every challenge out loud. Tap the sound button to hear the instructions again.

How do I get to the parents’ area?
Tap the family button in the top-right corner. There you’ll find the weekly summary, ideas for family activities and the playtime limit.

How does the time limit work?
In the parents’ area, you choose how long your child can play. When time is up, the app locks until an adult unlocks it.

How do I change the language?
Tap the language button (the translation icon) at the top of the screen.

How are stars earned?
By exploring a new level, practicing it on another day and beating one’s own best. Stars never reward speed or compare kids with one another.

Where is progress saved?
Only on your device. If you delete the app or switch devices, progress cannot be recovered.

Does it have ads or in-app purchases?
No. Mundimi shows no ads and offers no in-app purchases.

• There’s no sound: check the volume and make sure the device isn’t on silent mode.
• The app freezes or closes: close it completely and open it again. If it keeps happening, restart the device.
• Something looks wrong or doesn’t respond: update Mundimi to the latest version from the app store.

If the problem continues, email us at [email protected].